THE PROJECT ENDS, OUR RESPONSIBILITY DOES NOT

The handover of a home or completed project does not mean that our relationship with the client ends that day.

After months of working together, we want to remain available if any issue related to the work carried out arises.

A construction project brings together many different materials, installations, systems and building elements. Once the home starts being used, small adjustments or issues may arise that need to be checked.

When that happens, our commitment is simple: listen, review and respond.

HOW OUR AFTER-SALES SERVICE WORKS

If, after handover, you notice any issue related to our work, you can report it directly to our team.

We will review the information and, where necessary, arrange a visit to assess what is happening and determine the appropriate intervention.

From there, we will organise the necessary work, either directly with our own team or by coordinating the relevant specialist contractor or professional.

If the intervention is covered by the warranty, we will manage it accordingly. If it relates to maintenance, use or work that is not covered by the warranty, we will also explain that clearly.

What matters to us is that the client receives a response and understands how we are going to proceed.

WARRANTY AND FOLLOW-UP

All our projects include the legally established warranties applicable to the work carried out.

But we see after-sales service as more than just a legal obligation.

During a renovation, we spend months working in our clients’ homes, make numerous decisions together and take responsibility for delivering a significant investment.

That is why, if any issue arises after completion, we want to remain a point of contact they can turn to.

Delivering a properly finished project is important. Responding afterwards is also part of our job.

For any request related to our after-sales service, you can write to us stating your name, the address of the project and a brief description of the issue. If you can attach photographs or videos, they will help us carry out an initial assessment.

For any request related to our after-sales service, you can write to us at: sav@gorkalomena.com